A major film studio location scout searching for an enlightening space. A lowkey social media manager looking to spice up their company’s visuals and videos. A burgeoning business seeking out an exceptional dining experience in a customized atmosphere.

These people might not seem to have much in common, but the pros at Lumiere know they share much more than meets the eye — and they’re ready to breathe life into all their event and venue needs.

Lumiere offers a bit of both, and then some, with full understanding of their clientele and their venues. With several spaces across London that cater to studio space, as well as dining parties, corporate lunches, awards events, and more, they stand as a glimmering example of what customers searching Tagvenue can find to suit their unique needs. 

Even with a prestigious standing and well known name in the arts community — with clients such as Netflix, Apple, Amazon, and Virgin Media to their name — Lumiere still relies on Tagvenue’s platform to reel in eclectic customers and corporate clients alike. 

People looking through their options on Tagvenue can find exactly what they need, where they need it, including Lumiere. We caught up with Lumiere’s Head of Enquiries, Bookings, and Contracts, Ona Okonkow, to learn more about their approach as a venue, and their smooth experiences with customers on the other side of the Tagvenue platform. 

“Tagvenue has kept us stable throughout all these years,” Okonkow said over a video call in July. “We never had to renegotiate with you. We’ve had to meet with other companies when we were not happy with the service provided. But with Tagvenue, we’re always happy, and you’ve always been very straightforward. 

“It’s the easiest platform that we have.” 

Customer-Centric Approach People Can Rely On

A huge emphasis for Tagvenue is having consistent communication and being engaged with incoming enquiries. Knowing the stress that comes with trying to plan an event, such as an important dinner or filming session, Lumiere follows the same ethos when someone reaches out via Tagvenue. 

“Particularly for the first time, we are told there is a lot of stress when doing an event. You have to worry about catering, A/V, organization,” Okonkwo said. “These things we take care of, so they can come in and have a very flawless, peaceful event.” 

“We are just really really very outgoing.Our presence makes it easy for people to come back.” 

A Tagvenue partner since 2016, Lumiere knows that sometimes someone making that enquiry for the first time doesn’t know where to start with all the questions they should ask, and the things they need to be aware of. 

While Tagvenue provides plenty of resources to help get you started on making a first (or 10th) enquiry, we also set the tone with every venue across our platform to make sure every single one understands the importance of the one-to-one relationship and helping guide people toward a successful booking, and even more successful event. 

“The opening part we are trying to understand if what you want to do is possible in our venue,” Okonkwo said. “We are gonna help and ask you the questions, such as what is the style, do you need catering, what type of catering, etc. The type of space you might need can change.” 

A clear understanding on both sides is at the heart of Lumiere and all our venues provide to bring ease of mind as well as a stress-free experience when planning any event. 

“Because we help and guide and give advice on  how to better have the event take place, the basics of what we need really is what time you’re coming in, how many people, and then we can take care of it from there ,” said Okonkow of taking things off customers’ plates. 

Making Any Customer Feel Like a Star

Sure, Lumiere’s venues have hosted people such as Judi Dench and royal documentaries, but their spaces remain open to the public, so just about anyone can come in and get the star treatment regardless of their needs, and level of fame. 

Founded by world-class Spanish photographer Carlos Lumiere in 2007, the connection to people on the other side of the lens led to him creating welcoming spaces to suit an array of needs. 

“It’s pertinent to making their life easier and making our life easier as well ,so we can roll quite well together, so they don’t have surprises on the day of the event,” said Okonkow of their relationship-building approach with every customer. 

That includes inviting every enquiry into the space to see it first-hand and feel the vibe of the space, and the people they’ll be working with to create the perfect event.

“What we really can’t stress enough is to view the space before the event. All the pictures are very beautiful, but there is nothing worse than feeling, ‘Oh I saw this in the pictures and it wasn’t there (in the space).”

Extra Amenities and Services Elevate the Venue

When searching Tagvenue for that idyllic space, it helps to know what amenities and extras the space can offer. 

Lumiere makes it clear who they are and what they can do for you on their Tagvenue pages, a perfect example of making everything as easy as possible. 

It could be that you don’t have any extra needs and want to keep things simple. 

However, seeing what possibilities are out there can bring new things to the forefront of your imagination, and even the smallest detail added in can elevate an event to a new memorable level. 

Lumiere has production and logistics teams among their options to help someone create their own magic. Some of the bigger brands come in with their own teams, though, and remake the space entirely. 

“The service we offer is quite bespoken and quite tailored to what the customer needs,” Okonkwo said. “If it were a small production, we also do our own filming as well.”

Compromise is key to offering customers a range that can suit a first enquiry as well as one that evolves. 

“All our spaces are decorated. Some people choose this space because they don’t have to do as much decoration and branding,” Okonkow said. “Some take the space and work with it (to their vision). It’s easier to just brand with the colors they need and we’re not really strict with that .

“Our one rule is whatever you put up, as long as it comes down, we are not fussy about that.” 

Creating an Unforgettable Experience for Each Customer 

Tagvenue’s relationship with partners is how we can offer customers an exceptional experience in searching for and booking the venue they need. 

Lumiere remains one of our favorites after nearly a decade together because of just that. 

Recently, Ona and the Lumiere team helped a client that wanted to recreate the cinema experience for an event, with the catering team designing snakes that looked like popcorn holders and even an entry way that resembled the entrance of a movie theater. 

“Everything from the catering to the setup had to recreate a movie theater, and that was fun and interesting,” she said. 

Lumiere receives enquiries months in advance of requested event dates, as do plenty of Tagvenue venue spaces. That’s why we always encourage people to reach out as early as possible, to start the conversation and build the relationship.