Terms & Conditions
for Users

Terms and Conditions applicable to Users

Table of contents

  1. Introduction

    1. These Terms and Conditions (referred to as “Terms” below), as may be amended from time to time, set out your (referred to as “you” or “User” below) rights and obligations and those of Tagvenue Limited (referred to as “Tagvenue”, “us”, “we” or “our” below) in relation to access to and use of our online platform available either through our website www.tagvenue.com (referred as “website” or “site” below), mobile application or our Services (defined below) provided either online, by email, by telephone or through any other means (collectively referred as “Platform”).

    2. By accessing, browsing or using our Platform or by submitting your details to us or by registering with us, you acknowledge and agree that you have read, understood and agreed to the Terms set out below. If you do not agree to any part of these Terms, you have no right to use our Platform.

    3. Failure to use our Platform in accordance with these Terms may subject you to civil and/or criminal liabilities and/or penalties and/or ban from our Platform.

    4. You must be at least 18 years old to use our Platform. By accessing or using our Platform, you represent and warrant that you are at least 18 years old.

  2. Key Terms

    • "Agreement" - means a contract entered into between a Venue Manager and a User through Tagvenue Platform on a hire of a Room or a Venue, provision of services by that Venue Manager to the User based on the applicable Room and Venue Profile and the terms agreed upon through the applicable Booking Enquiry. The terms Agreement may also be interchangeably referred to as a “Booking” throughout these Terms.

    • "Booking" - an agreement to make a Venue or any of its Rooms available for a specific use made on any terms agreed upon between the User and Venue Manager following a Booking Enquiry or a Booking Request and may include any Partner services.

    • "Booking Enquiry" - a message sent to a Venue Manager through our Platform either by yourself or by a Tagvenue Representative on your behalf in order to ask for a quote, describe any preferences, ask a question about or show interest in a Room made available for booking.

    • "Booking Request"a request to book a Venue or a Room sent by a User to a Venue Manager via Tagvenue internal messenger from a Room Profile page or following a Booking Enquiry.

    • "Content" - all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files)

    • "Custom Offer" - is a counter-offer that a Venue Manager can send in response to a Booking Request received from a User. A Custom Offer allows to cater for the specific needs of the User, adjust the price to give a discount or offer any other additional benefit to a User.

    • "Event" - any use of a Room or a Venue for which a Booking is made. An Event will be scheduled to take place within 24 months after the later of (i) the date when a relevant Booking had been made and (ii) a status of a relevant Booking Enquiry had been updated to “Accepted” in your Tagvenue Account. An Event can take place on one date or over several dates immediately following one another.

    • "Event Attendee" means a person who is attending or working at the Event not being Venue Manager’s employee or Partner.

    • "Event Date(s)" - a date or several dates immediately following one another on which an Event takes place.

    • "Member" - means a person or a legal entity who completes and maintains an account registration on the Tagvenue Platform (“Membership”). A Member can act in the capacity of either a User or a Venue Manager from time to time.

    • "Partner" means:

      • a) any entity that directly or indirectly controls, is controlled by or is under a common control together with a Venue; and/or
      • b) any entity that supplies services to or otherwise co-operates with a Venue Manager in relation to a Venue’s business, for example, catering food or beverages, equipment hire or providing any kind of professional services.

    • "Payment Method" means one of the two methods chosen by a Venue Manager for completing payment by a User as a consideration for a given Agreement between the parties:

      • a) "Online Payment Method" shall mean processing a payment through a third-party online Payment Processor defined below; or
      • b) "Invoice Payment Method" shall mean a method of payment when a Venue Manager takes a payment for an Agreement from a User.

    • "Payment Processing" means transferring and accepting payments due from Users to Venues through a third-party online payment processor (“Payment Processor”) which is appointed by Tagvenue from time to time.

    • "Platform" - our website, mobile application and Services through which Users (defined below) may learn about Venues, transact, communicate and make Bookings with the Venues that have created Profiles and published their Rooms on our Platform for the purposes of making them available for Bookings.

    • "Profile" - web pages describing details of a Venue and Rooms (defined below) that were made available for Bookings through our Platform. A Venue Manager will create and publish a separate Profile for each Room.

    • "Room" - any premises, quarters, accommodation, area, room, suite, office, hall, house, centre, any part of a building or land and any other property and/or its facilities and immediate surroundings that is in lawful control of a Venue and which a Venue has made available for Bookings through our Platform.

    • "Tagvenue account" - an account created following registration with our Platform that allows browsing Venues and Rooms, sending Booking Enquiries and Booking Requests and leaving reviews and ratings.

    • "Tagvenue Representative" - any employee or service provider to Tagvenue Limited.

    • "User" (you) - a person or a legal entity who has submitted necessary details or completed a registration with our Platform for the purposes of finding a Venue, sending Booking Enquiries and making a Booking with a Venue.

    • "Venue" - a person, sub-lessor or a duly authorised representative of a legal entity who is in lawful control of a Room and has made it available for Bookings through our Platform.

    • "Venue Manager" - any person, entity, organisation or body, sub-lessor or a duly authorised representative who is in lawful control of and has a legal right to make available for Bookings a Venue or any of its Rooms to a User for an Event. A Venue Manager shall include, without limitation, any natural person, incorporated or unincorporated organisations, whether having a separate legal personality or not. For the purposes of these Terms, Venue Manager shall also mean a person in charge of Tagvenue Account.

    • "Your Content" - Content that you submit to our Platform for storage or publication on, processing by, or transmission via our Platform.

  3. Eligibility

    1. You must be at least 18 years old to use our Platform. By accessing or using our Platform, you represent and warrant that you are at least 18 years old.

  4. Scope of Our Services and Bookings

    1. Tagvenue provides an online platform that introduces Users who wish to learn about Venues and make Bookings with the Venues that have created Profiles and published their Rooms on our Platform for the purposes of making them available for Bookings (referred to as “Services”). Tagvenue Platform allows Users and Venues to connect, communicate and transact directly with each other via Booking Enquiries. Tagvenue may provide Services either online, by email, by telephone or through any other means.

    2. Users make Bookings and transact directly with Venues. Tagvenue acts only as an intermediary to help advertise Venues and refer Users to Venues. Any contract, arrangement or agreement is between you and a Venue Manager. Tagvenue is not a party to nor liable under any contract, arrangement or agreement entered into between Venue Manager and User, nor is Tagvenue a contracting agent or insurer. Venue Manager is solely responsible for the quality and integrity of the services and a Room it provides or does not provide to a User.

    3. Through our Platform, you can view details and learn about Venues and Rooms and send Booking Enquiries, which Venues agreed to receive and respond to either by replying or rejecting your Booking Enquiry, as well as make Online Payments for the Bookings.

    4. You can find Venues by browsing Venues that have registered with us and published their Profiles. Alternatively, you may fill in the “Help me with venues” form or contact us by any other means, so that a Tagvenue Representative will select or suggest a suitable Venue for you. In doing so, a Tagvenue Representative will take into account your preferences and requirements. Consequently, you may send a Booking Enquiry to a Venue Manager or a Tagvenue Representative can send a Booking Enquiry on your behalf.

    5. Where the Invoice Payment Method is offered by a Venue Manager, once a Venue Manager replies to a Booking Enquiry, you will receive Venue’s contact details that are necessary for getting in touch with the Venue Manager in order to negotiate any terms of or making a Booking. You can then at your discretion contact a Venue Manager with an offer to make a Booking of any of your Rooms, which a Venue Manager can accept or reject. Following the Booking, a Venue Manager shall issue an invoice, including if applicable a VAT invoice, and a User shall make a payment directly to a Venue Manager. Tagvenue does not issue invoices to Users and does not process payments for the Bookings where the Invoice Payment Method applies.

    6. To send a Booking Request by clicking a “Request to Book” button for a Venue that opted in to Online Payments, a User will be taken to a “Booking Form” page where a User fills in necessary Booking details including payment details required for processing the payment. Once a Booking Request is sent, the User is charged in full via Stripe by placing an authorization hold on the User’s card and the Venue Manager receives an email notification with Booking details. A Venue Manager is given 2 business days from the time the Booking Request is received to either accept the Booking Request, reply with a Custom Offer or reject the Booking Request. If a Venue Manager does not respond to a Booking Request within 2 business days of receiving it, the Booking Request shall expire. If a User does not respond to a Custom Offer within 72 hours, it shall expire. If a Venue Manager rejects a Booking Request or if a User withdraws the Booking Request, the authorization hold on the User’s card is released.

    7. Although Tagvenue encourages Venue Managers to respond to all Booking Enquiries as soon as possible, if a Venue Manager does not respond to a Booking Enquiry through their Tagvenue Account, it shall automatically expire within 72 hours of receiving it.

    8. All communications concerning Venue or Room Bookings and otherwise using the Tagvenue Platform must take place via Tagvenue Platform’s internal messenger. Members are not allowed to exchange personal, contact or other information alike as well as to communicate with one another other than via Platform’s internal messenger. If any communication, information, data, or details were exchanged between Members (whether transmitted in written, oral, electronic, graphic or in any other tangible form, including but not limited to text messages, instant messages, emails, phone calls, fax, mail, data transfer, any exchange of documents, online or in-person meetings) and/or any transaction was made between Members in breach of this requirement, this will constitute a material breach of these Terms allowing Tagvenue to exercise rights set out in Section 15 in relation to Users and Venues and the Cancellation Policy shall not apply.

    9. Tagvenue may contact you at any time after a Venue Manager has replied to a Booking Enquiry to ask about the status of a Booking Enquiry or a Booking made through our Platform.

    10. Tagvenue provides an opportunity to and may invite Users and their Event Attendees to leave a review and rating of a Venue and/or a Room following a Booking through our Platform. Such reviews and ratings will not be altered by Tagvenue and will be published on our website as it was submitted to us once a Tagvenue Representative has checked them for obscenities.

    11. We kindly ask Users to respect the property and safety of others. A Booking of a Room or a Venue through our Platform is allowed and must be for lawful purposes only. You and your Event Attendees must not damage any property or any part of the Venue or the Room, or cause a disturbance or nuisance to others. You must comply with all Venue policies that are provided to you. You understand that in the event of a breach of such policies or damage to any part of a Room or Venue or any of its facilities, fixtures, furniture, equipment or personal property provided for the Event, whether such breach or damage is done by you or your Event Attendees, you shall be solely responsible and may be required to pay the damages to the Venue Manager. You should put in place appropriate insurance for any liabilities you may incur in relation to a Booking under these Terms or otherwise.

  5. Fees

    1. Our service is free. We do not charge you any fees for our services and we do not add any administration or booking fees.

    2. Where the Invoice Payment Method is selected, we will not take any payments from you and any sums that you will owe to a Venue for a Booking you will pay directly to that Venue as per the Agreement and issued invoice.

    3. Where the Online Payment Method is selected by a Venue, the following terms shall apply:

      • 5.3.1. Members authorise Tagvenue to collect and process payments via the Payment Processor for the Bookings, whether in part or in full, including, where applicable, any Additional Charges defined in clause 5.3.10 or any damages you are responsible for.
      • 5.3.2. Payment Processing is currently provided by Stripe www.stripe.com for credit and debit card payments to Venues that opted-in to use Stripe Payment Processing services. Whenever a payment is processed by Stripe, the terms and conditions of the Stripe Services Agreement and Stripe Connected Account Agreement as well as other applicable Terms and Policies shall apply as may be amended by Stripe from time to time. Your use of Payment Processing is subject to your compliance with all the applicable terms and conditions of Stripe.
      • 5.3.3. Use of Payment Processing and Online Payment Method requires a User to enter payment card details and you authorise Tagvenue to share this data with the Payment Processor. Tagvenue does not collect, store or retain any bank account, debit or credit card or payment details. Tagvenue shall not be responsible or liable for the acts of the Payment Processor. All personal information provided to Stripe will be treated in accordance with the Stripe Privacy Policy, which you should read carefully. Tagvenue does not control nor is responsible for how your personal information is treated by Stripe.
      • 5.3.4. Tagvenue shall cover the Stripe service fees (“Payment Processing Fees”).
      • 5.3.5. Each Member appoints Tagvenue to act as their limited payment collection agent solely for the limited purpose of collecting and processing the payment for the Booking. Without prejudice to the above in this Section, Tagvenue shall not assume responsibility for any acts or omissions of a Venue.
      • 5.3.6. Each Member acknowledges and agrees that, notwithstanding that Tagvenue is not a party to the Agreement and does not act as an agent for any Member, we act as a Venue’s payment collection agent for a sole limited purpose of accepting payments from a User on behalf of a Venue. Once a User makes a payment to Tagvenue through the Payment Processor, a User’s payment obligation to a Venue Manager for the agreed amount is deemed to be discharged.
      • 5.3.7. You agree that payment made through Online Payment Method to a Venue Manager shall be considered the same as payment made directly to the Venue Manager. A Venue Manager will provide the services to a User as per the Agreement between Members as if a Venue Manager has received the payment directly from a User.
      • 5.3.8. Tagvenue may refund a User in accordance with these Terms.
      • 5.3.9. A User is charged once a Booking is confirmed and the funds in respect of that Agreement are deposited to the Tagvenue Stripe Account where they are held on trust for and on behalf of the Venue. Tagvenue will use our reasonable endeavours to initiate a Payout to a Venue Manager within 3 to 7 working days after the Event end time subject to the agreed terms of the Booking and the service provided by the Venue.
      • 5.3.10. If there are any Additional Charges for extending the length of the Booking or other charges associated with exceeding the agreed usage of the Booking by a User (“Additional Charges”), a Venue Manager must report these to Tagvenue within 72 hours after the Booking end time. Once it is done, a User will have 48 hours to review and confirm Additional Charges through their Tagvenue account. A Payout will then be initiated automatically to a Venue Manager’s bank account. Depending on when Additional Charges were reported, a Payout may be made separately. You hereby acknowledge that Additional Charges, form an integral part of your contractual obligations with the Venue Manager. Failure to settle these charges may lead to legal proceedings against you.
      • 5.3.11. A Payout to a Venue Manager can be withheld if a dispute is initiated between a User and a Venue Manager or otherwise permitted by these Terms. Payouts of Additional Charges for overtime or damages, or resulting from a dispute shall be paid within a reasonable time after a dispute is settled. The timing of a payout may be changed if a Booking is updated, cancelled or rescheduled.

    4. Venue Managers advertise and quote their lowest rates on Tagvenue by agreeing that these rates (i) shall not be higher than any rates they display, market, quote or communicate elsewhere in respect of the same Venue, Room or service and/or (ii) shall not be higher than any rates they communicate or quote to Users in respect of the same Venue, Room or service.

  6. Booking cancellation policy

    1. For each of their Rooms listed on the Tagvenue Platform, Venues may select one of the following cancellation policies that will apply in the event a User cancels a confirmed Booking made through our Platform:

      • 6.1.1. "Very Flexible" Booking cancellation policy means:

        • a) Full refund (including all Fees) will be issued to a User if a cancellation is submitted at least 24 hours prior to the date and time of the Event;
        • b) No refund will be issued to a User if a cancellation is submitted less than 24 hours prior to the date and time of the Event.

      • 6.1.2. "Flexible" Booking cancellation policy means:

        • a) Full refund (including all Fees) will be issued to a User if a cancellation is submitted at least 7 full days prior to the date of the Event;
        • b) 50% of a total amount paid to the Venue Manager (excluding the Stripe service fees) will be refunded to a User if a cancellation is submitted less than 7 full days but at least 24 hours prior to the date and time of the Event;
        • c) No refund will be issued to a User if cancellation is submitted less than 24 hours prior to the date and time of the Event.

      • 6.1.3. "Standard 30 Day" Booking cancellation policy means:

        • a) Full refund will be issued to a User if a cancellation is submitted at least 30 full days prior to the date of the Event;
        • b) 50% of a total amount paid to the Venue Manager (excluding the Stripe service fees) will be refunded to a User if a cancellation is submitted less than 30 full days but at least 7 full days prior to the date of the Event;
        • c) No refund will be issued to a User if cancellation is submitted less than 7 full days prior to the date of the Event.

      • 6.1.4. "Standard 60 Day" Booking cancellation policy means:

        • a) Full refund will be issued to a User if a cancellation is submitted at least 60 full days prior to the date of the Event;
        • b) 50% of a total amount paid to the Venue Manager (excluding the Stripe service fees) will be refunded to a User if a cancellation is submitted less than 60 full days but at least 30 full days prior to the date of the Event;
        • c) No refund will be issued to a User if cancellation is submitted less than 30 full days prior to the date of the Event.

      • 6.1.5. "Custom" Booking cancellation policy means that a Venue Manager may set up its own cancellation policy and select an appropriate number of days and refund percentage value. This cancellation policy is not available to Venues that opted in to receive payments via Stripe.

    2. All cancellation periods are calculated based on local time for the Venue.

    3. If a User has signed an agreement with a Venue Manager for a Booking on customised terms and a User cancels that Booking, then in case of conflict the cancellation policy terms in that agreement will prevail.

    4. For multi-day and nonconsecutive-day Events, the deadline for cancellation set forth in the applicable cancellation policy shall apply to the Event start time for each day on which the Venue is booked. Where a User cancels a portion of a multi-day Booking, the fees and refunds will only apply to the specific dates cancelled.

    5. For the purposes of this Section 6 of these Terms, a valid cancellation request shall constitute a User contacting a Venue Manager through the Tagvenue Platform as a follow-up message to the Booking Enquiry. A Booking is considered to be cancelled once Tagvenue sends a cancellation confirmation to the User if the Online Payment Method is selected or once a Venue Manager sends a confirmation to the User if the Invoice Payment Method is selected.

    6. If a Venue Manager that selected Online Payments Method has received a cancellation request from a User and whether a full or partial refund is due to a User, that Venue Manager must contact Tagvenue providing the Booking and its cancellation details. The refunds to Users from that point shall be handled by Tagvenue according to the Venue’s cancellation policy selected at the time of the Booking.

    7. Any taxes Tagvenue collected in relation to those amounts that are to be refunded to the User shall also be refunded and the non-refundable part of cancelled Booking shall remain taxable.

    8. If a Venue Manager changes its Booking cancellation policy, it shall not have a retrospective effect on any of its past Bookings. Each Booking will be cancelled according to the Booking cancellation policy selected by the Venue Manager at the time that the Booking was made.

    9. Users who do not show up to the Event or fail to cancel a Booking will not be eligible to receive a refund.

    10. All Bookings are subject to a grace period of 24 hours after a Booking confirmation was received, provided that a cancellation is made at least 48 hours prior to the date and time of the Event.

    11. If a Venue Manager cancels a confirmed Booking for any reason, Tagvenue reserves a right in our sole discretion, to fully refund the User.

    12. Venues may allow Users to reschedule a Booking for free and postpone the Event for up to 12 months period provided:

      1. A duration of a rescheduled Booking has no material difference to the duration of the original Booking, pursuant to an approval from Venue; and

      2. Any rescheduled Booking must be confirmed between the parties prior to the date and time of the original Event

      In which case this will not be considered as a cancellation and any deposit or prepayment shall not be affected and shall be applied towards a rescheduled Event.

  7. Reviews

    1. Tagvenue provides an opportunity to and may invite you to leave feedback about a Venue and/or a Room following a Booking through our Platform. Feedback will not be altered by Tagvenue and will be published on our website as it was submitted to us once a Tagvenue Representative has checked it for obscenities.

    2. The reviews that you submit to us for publishing on our Platform are subject to Sections 8 and 9.

  8. Your Content: rules

    1. You warrant and represent that your Content will comply with the Terms.

    2. Your Content must not be illegal or unlawful, must not infringe any person's legal rights or any other terms and conditions, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

    3. Your Content must be accurate (where you provide facts), truthful, non-misleading and reflect an opinion that you genuinely hold.

    4. Your Content, and the use of your Content by us in accordance with these Terms, must not:

      1. be libellous or maliciously false;

      2. be obscene or indecent;

      3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

      4. infringe any right of confidence, right of privacy or right under data protection legislation;

      5. constitute negligent advice or contain any negligent statement;;

      6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

      7. be in contempt of any court, or in breach of any court order;

      8. be in breach of racial or religious hatred or discrimination legislation;

      9. be blasphemous;

      10. be in breach of official secrets legislation;

      11. be in breach of any contractual or confidentiality obligation owed to any person;

      12. depict violence, in an explicit, graphic or gratuitous manner;

      13. be pornographic, lewd, suggestive or sexually explicit;

      14. be untrue, false, inaccurate or misleading;

      15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

      16. constitute spam;

      17. be offensive, defaming, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, embarrassing, discriminatory or inflammatory;

      18. cause annoyance, inconvenience or needless anxiety to any person; or

      19. be provided with an intention to impersonate any other person, misrepresent your identity or your affiliation with any person or to give a false impression that your Content comes from another person.

    5. Tagvenue has no obligation to search for, scan, check, review, modify or remove any Content that breaches the letter or spirit of the Terms. However, if Tagvenue finds such Content in breach of these Terms or law, we may modify or remove such Content.

  9. Your Content: licence

    1. Tagvenue does not claim ownership of your Content. However, you grant to us a worldwide, irrevocable, non-exclusive, perpetual, royalty-free licence to:

      1. use, reproduce, store, adapt, publish, translate and distribute your Content in any existing or future media;

      2. reproduce, store and publish your Content on and in relation to this Platform and any successor Platform;

      3. reproduce, store and, with your specific consent, publish your Content on and in relation to this website;

      4. manage, edit, adapt, and improve your Content you created on our Platform;

      5. use your Content that you provided to us or that you made publicly available for our own marketing, advertising and commercial purposes.

    2. You grant us the right to sub-license the rights licensed under Section 9.1.

    3. You grant us the right to bring an action for infringement of the rights licensed under Section 9.2.

    4. You hereby waive all your moral rights in your Content to the maximum extent permitted by applicable law, and you warrant and represent that all other moral rights in your Content have been waived to the maximum extent permitted by applicable law.

  10. Licence to use website

    1. You may:

      1. view pages from our website in a web browser;

      2. download pages from our website for caching in a web browser;

      3. print pages from our website;

      4. stream audio and video files from our website; and

      5. use our website services by means of a web browser, subject to the other provisions of these Terms.

    2. Except as expressly permitted by Section 10.1 or the other provisions of these Terms, you must not download any material from our website or save any such material to your computer.

    3. You may only use our Platform for your own personal and business purposes, and you must not use our Platform for any other purposes.

    4. Unless you own or control the relevant rights in the material, you must not:

      1. republish material from our website (including republication on another website);

      2. sell, rent or sub-license material from our website;

      3. reproduce, duplicate, copy or otherwise exploit material from our website for a commercial purpose; or

      4. redistribute material from our website.

    5. Notwithstanding Section 10.4, you may redistribute our newsletter in print and electronic form to any person.

    6. We reserve the right to restrict access to areas of our website, or indeed our whole Platform, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Platform.

    7. Tagvenue reserves a right, in our sole discretion, at any time:

      1. to rectify any errors or oversights in any portion of our Platform;

      2. to make any changes or improvements to our Platform’s features, components, Content and functionality;

      3. edit or delete any document or Content on our Platform;

      4. discontinue certain features of the Platform

  11. Acceptable use

    1. You must not:

      1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

      2. use our Platform in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

      3. use our website or mobile application to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

      4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

      5. access or otherwise interact with our website using any robot, spider or other automated means;

      6. violate the directives set out in the robots.txt file for our website; or

      7. use data collected from our website or mobile application for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

    2. You must not use data collected from our website to contact individuals, companies or other persons or entities.

    3. You must ensure that all the information you supply to us through our Platform, or in relation to our website, is true, accurate, current, complete and non-misleading.

  12. Application

    1. Subject to these Terms, Tagvenue grants Members a non-exclusive, non-transferable, revocable license to download and use our application, in object code form only, on compatible mobile devices, solely to support Member’s permitted use of our Platform and Services. All relevant terms and conditions and any usage rules set out by the app store you download our mobile application from will apply.

  13. Limited warranties

    1. Although we will do our best to preserve the safety and smooth functioning of our Platform, we do not guarantee, warrant or represent:

      1. the accuracy, completeness or timeliness of the information published and made available through our website, application or Services;

      2. that the website, application or any our Service will remain available;

      3. that access to or operation of our Platform will be free from interruption or interference;

      4. that our Platform will be free from errors, viruses or any other harmful components, or that such defects will be fixed.

    2. Reviews, comments, Venue and Room description and any other information or material posted through our Platform are not intended as advice and should not be relied upon. Tagvenue cannot and does not guarantee and is not responsible for the truthfulness or accuracy of the Content the Members submit to our Platform or provide to us. Tagvenue excludes all responsibility and liability related to any Member Content to the maximum extent allowed by applicable law. All Bookings will be made and any content will be used at your own risk.

    3. Tagvenue does not warrant, guarantee or represent that any Room booked through our Platform is of satisfactory quality or is reasonably suitable for the intended purpose. Tagvenue excludes all responsibility and liability in this respect to the maximum extent allowed by applicable law.

    4. We reserve the right to discontinue or alter any or all of our Services, and to stop publishing our website or our mobile application, at any time in our sole discretion without notice or explanation; and save to the extent that these Terms expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any our Services, or if we stop publishing the website our mobile application.

    5. To the maximum extent permitted by applicable law, we exclude all representations, warranties, terms and conditions, express or implied, in relation to the subject matter of these Terms, our Platform and the use of our Platform.

    6. Each of us acknowledges that in entering into a contract under these Terms, neither you nor Tagvenue will rely on any representation, statement, assurance or warranty (“Representation”) of any person unless such Representation is expressly laid out in these Terms. The only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract the terms of which are provided in these Terms and Conditions.

  14. Limitations and exclusions of liability

    1. You acknowledge and agree that:

      • 14.1.1. As Tagvenue is not a party to an Agreement between you and a Venue Manager, you and a Venue Manager are fully responsible for any relationship between yourselves after a Venue Manager replies to your Booking Enquiry, including but not limited to making or changing a Booking, Booking cancellations, any claims, refunds, compensation or reimbursement. All claims you may have in case you are not satisfied with a booked Room or Venue Manager’s service, whether in whole or in part, will be made against the Venue Manager.

      • 14.1.2. Tagvenue does not offer, employ, provide, let, sublet, direct or control the services of Venue Managers or their Partners and has no control over their conduct. To the maximum extent permitted by applicable law, Tagvenue shall not be responsible or liable for the services or conduct of Venue Managers or their Partners. You hereby agree not to seek Tagvenue liable for the conduct of Venue Managers and third parties, including Partners, and the risk of damages from Venue Managers or third parties rests entirely on you.

    2. A Venue Manager alone is responsible for and to the maximum extent permitted by applicable law Tagvenue excludes all liability and responsibility for:

      1. accuracy of all descriptive information and photos, including but not limited to address, prices, availability, capacity, facilities, type of the events a particular Room may hold and any other Content a Venue Manager posts;

      2. services a Venue Manager or its Partners render or products a Venue Manager or its Partners offer;

      3. safety measures in any Room of a Venue;

      4. ensuring that Rooms booked through our Platform are of satisfactory quality or are reasonably suitable for intended purpose;

      5. own acts and omissions and acts or omissions of individuals working for or are otherwise present at a Venue or in any Room at Venue Manager’s request;

      6. compliance with any applicable laws, rules and regulations;

      7. compliance with any agreements a Venue Manager entered into with any third parties;

      8. all activities that a Venue Manager or Partner conducts with the assistance of our Services.

    3. Tagvenue is not responsible for mediation or the enforcement of any obligations arising from an Agreement between you and a Venue Manager.

    4. Tagvenue cannot and does not guarantee and is not responsible for the truthfulness or accuracy of identities of Users or representatives of Venues or the Content Users or Venues submit to our Platform or provide to us.

    5. Tagvenue will not be responsible or liable for any damage or losses which you sustain as a result of any Booking Enquiry made through our Platform or a Booking made following a Booking Enquiry including without limitation business interruption any loss of business, income, revenue, profits, contracts, commercial opportunities, anticipated savings or any other benefit, data, information, office time or waste of resources however arising and whether foreseeable or not and whether caused by tort (including negligence), breach of contract, legal action or otherwise.

    6. Neither Tagvenue nor our affiliates, parents, subsidiaries, directors, employees, officers or agents shall be liable, including without limitation, for:

      1. any business losses, including (without limitation) business interruption, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, goodwill or any other benefit, reputation, claim, office time or waste of resources;

      2. any loss or corruption of any data, database or software;

      3. any damage to your device which is used to access or use our Platform;

      4. costs of substitute products or services;

      5. any special, indirect, incidental, exemplary, consequential or punitive loss or damage;

      6. service interruption or system failure;

      7. damage to property, personal injury or bodily injury, death or emotional distress

      whether foreseeable or not, whether Tagvenue has informed about the possibility of such damage or not, whether caused by tort (including negligence), breach of contract, legal action or otherwise, arising directly or indirectly out of or in connection with, without limitation:

      • these Terms; or
      • access or use or inability to access or use or a delay of our website, mobile application, Services or Content; or
      • any communication or interactions with Members registered with us or other persons with whom you communicate or interact as a result of your use of our Platform; or
      • submitting your details to us, registering with us or creating your Tagvenue account, publishing your Content, sending Booking Enquiries, receiving responses to them, or making Bookings through our Platform; or
      • any interruptions in our Platform or Services; or
      • viruses or any other harmful components picked up by accessing or using our website or mobile application or any site, application, tools or services that are linked to our website or mobile application; or
      • any defects, errors, inaccuracies, hitches, malfunctions of any kind in our website, mobile application, content or graphics; or
      • any inaccuracy in information or content made available through our Platform; or
      • suspension, termination, ban or other action taken with respect to your Tagvenue account; or
      • duration or appearance of your Content; or
      • your need to revise, adjust, amend or update your Content, or change your conduct or your inability to use our Services as a result of any amendments made to these Terms or our policies, subject to Section 20.

    7. Any review that a User posts on our website is a subjective opinion of a relevant individual only. Although we will use reasonable endeavours to monitor the Content of these reviews, neither Tagvenue nor our affiliates, parent, subsidiaries, directors, employees, officers or agents shall be responsible for the content, objectivity, reliability or truthfulness of such reviews. If you have any concerns regarding the content of any review, please contact us using the details provided in Section 27.

    8. Nothing in these Terms will:

      1. limit or exclude any liability for death or personal injury resulting from negligence;

      2. limit or exclude any liability for fraud or fraudulent misrepresentation;

      3. limit any liabilities in any way that is not permitted under applicable law; or

      4. exclude any liabilities that may not be excluded under applicable law.

    9. The limitations and exclusions of liability set out in this Section 14 and elsewhere in these Terms:

      1. are subject to Section 14.8; and

      2. govern all liabilities arising under these Terms or relating to the subject matter of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

    10. You accept that we have an interest in limiting the personal liability of our employees, officers and directors and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our employees, officers and directors in respect of any losses you suffer in connection with the Platform or these Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

  15. Breaches of these Terms and Conditions

    1. Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may:

      1. send you one or more formal warnings;

      2. temporarily suspend your access to our Platform;

      3. permanently prohibit you from accessing our Platform;

      4. block computers using your IP address from accessing our website;

      5. using your account, block your access and use of our application;

      6. contact any or all your internet service providers and request that they block your access to our Platform;

      7. commence legal action against you, whether for breach of contract or otherwise; and/or

      8. suspend or delete your account on our Platform.

    2. Where we suspend or prohibit or block your access to our website or a part of our website, mobile application or Services, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

  16. Third-party websites

    1. Our website and mobile application include hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations or endorsements.

    2. We have no control over third-party websites and their contents, and we accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.

    3. Our Platform implements services of Google Maps/Earth as well as Google Maps API(s). Your use of Google Maps/Earth is determined by Google Maps/Earth Additional Terms of Service.

  17. Indemnification

    1. You agree to defend, indemnify us and keep indemnified and held Tagvenue, parents and subsidiaries, harmless from and against any claims, liabilities, losses, damages, expenses and costs, including but not limited to reasonable legal fees, arising out of or in connection with any breach by you of these Terms or use of our Platform and our Services as well as a result of any third party claim or allegation that we receive from a Venue Manager in respect of your acts and omissions. This indemnity will survive the termination of your account on the Tagvenue Platform.

  18. Notices

    1. The notices, requests and other communication shall be made by Tagvenue in writing.

    2. All notices shall be given by Tagvenue either by electronic mail, by post or by fax using the contact details you have provided to us or by posting a notice to our website.

    3. All notices shall be effective immediately upon being posted on our website.

    4. All notices shall be effective upon (i) receipt of the notice or (ii) 1 business day after an email or fax was transmitted or 5 (five) days after mailing within the United Kingdom, whichever occurs earlier.

  19. No waiver

    1. Unless expressly notified in writing and signed by a duly authorised Tagvenue Representative, our failure to enforce any of our rights or your strict performance of any provision of these Terms will not constitute a waiver of our right to enforce such provision or our right in future.

  20. Amendments

    1. We may revise these Terms from time to time to incorporate variations such as legislative, regulatory or technological developments, new functionalities or features of our Platform as well as changes in our Service or other relevant changes.

    2. The revised Terms shall apply to the use of our Platform and Services from the date of publication of the revised Terms on the website. You should check this page occasionally to ensure you agree with any changes to the Terms. We may also notify you of changes to these Terms by email or through the private messaging system on our website.

    3. By continuing to use our Platform you agree to be bound by the latest modified Terms. In case any changes to our Terms or Policies are required by applicable law, they will apply to the Profiles you have already published. If you do not wish to agree to the changed Terms, then it will not be possible for us to provide you with our Platform and you will need to deactivate your Tagvenue account.

  21. Severability

    1. If a provision of a contract under these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

    2. If any unlawful and/or unenforceable provision of a contract under these Terms and Conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  22. Third-party rights

    1. A contract under these Terms and Conditions is for our benefit and your benefit, and is not intended to benefit, or be enforceable by any third party.

    2. The exercise of the parties' rights under a contract under these Terms and Conditions is not subject to the consent of any third party.

  23. Entire agreement

    1. Subject to Section 14.8, these Terms and Conditions, together with our Privacy and Cookies Policy, shall constitute the entire agreement between you and us in relation to your use of our Platform and Services and shall supersede all previous agreements between you and us in relation to your use of our Platform and our Services.

  24. Governing law and jurisdiction

    1. A contract under these Terms and Conditions shall be governed by and construed in accordance with English law.

    2. Any disputes relating to a contract under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England.

  25. Termination, cancellation and suspension of account

    1. We may:

      1. suspend your account;

      2. cancel your account; and/or

      3. edit your account details,

      at any time at our sole discretion without notice or explanation.

    2. You may temporarily make your Venue and Rooms Profiles hidden from public view or cancel your Tagvenue account at any time using your account control panel on the website.

    3. Without prejudice to Sections 25.1 and 25.2 above, termination, cancellation or suspension of your Tagvenue account or temporary hiding your Profile from public view does not discharge you from any obligations you have undertaken under the contract governed by these Terms, including but not limited to your obligation to pay us Commission that becomes or is capable of becoming due.

  26. Report Abuse and Illegal Activity

    1. If you noticed any activity violating any provision of these Terms while using our Platform, please contact us using the details provided in Section 27.

  27. Our details

    1. The website www.tagvenue.com, as well as a mobile app, are operated by TAGVENUE LIMITED, a private company limited by shares and lawfully registered in England and Wales under registration number 9491476, VAT number 213354345, and having registered address 71-75 Shelton Street, London, WC2H 9JQ.

    2. If you need any further clarification, please contact us through our help centre.

Last updated 1st March 2024